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The functions of the Sections are as follows:

1. OFFICE OF CE AND SECRETARIAT

1.1 General Secretariat & CE Office

  • Provide secretarial support to CE and all the sections.
  • Correspond with the public, Government offices and companies.
  • Maintain filing and record keeping of daily activities of the office.
  • Process applications/nominations for meetings, workshops and training courses.
  • Provide assistance in preparation of documents to the Board Meetings.
  • Provide logistical support in delivering documents to Board Members in time and organizing Board meetings.

1.2 Finance & HR

Finance

  • Carryout all financial activities of the office.
  • Provide procurement support to the other sections of the office.
  • Maintenance of the general ledger, revenue and expenditure records and the budget.
  • Management of the stock and stores.
  • Prepare necessary financial reports.

HR

  • Maintain the personnel files.
  • Maintain the Attendance Register.
  • Process Leave applications.
  • Process job applications.
  • Carryout Staff appraisal.
  • Provide support to supervisors and staff to develop the skills and capabilities of staff.
  • Monitor staff performance and attendance activities.
  • Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
  • Assess training requirements and formulate long term human resources development plan.
  • In collaboration with the Human Resource Development Committee (HRDC), coordinate and correspond with ITU, APT, SAARC and other organizations that provide assistance in human resources development, in consultation with International Coordination Division.
  • Conduct in-house training for staff particularly at the front office with focus on customer care.

1.2.1 Facility Management & Security

Facility Management

  • Manage and maintain the premises and facilities of the offices of the Authority.

Security

  • Watch keep the premises and facilities of the offices of the Authority to secure them from intruders and unauthorized access.
  • Notify the relevant persons in case of malfunctions of equipment at the facilities or breach of security, and take first level action.

2. CUSTOMER SERVICES

2.1 Customer Services Office

  • Maintain the public front office with due emphasis on providing services to the customers in a friendly and courteous environment.
  • Provide the necessary interface to the public to complain or appraise the services provided by the Authority and other telecom service providers.
  • Collect the customer feedback on the services rendered by the by the Authority and telecom sector as a whole.
  • Promotion of consumer interest.
  • Issue radio transmitting station licences, amateur licences and radio operator’s licences.
  • Register frequencies in accordance with the specified plans.
  • Maintain the radio licence registry.
  • Provide services of testing the radio equipment.
  • Conduct ship radio surveying.
  • Register cable and telex address.
  • Perform dispatch and delivery of public documents to local recipients.
  • Technical check-up of communication equipment imported to the Maldives.
  • Conduct ship radio surveying.

2.2 Consumer Awareness & Complains

Consumer Awareness

  • Carryout consumer awareness programs.
  • Study the best practices on the use of telecom equipment and services and make efforts to make consumers aware of these best practices.

Complains

  • Look into public grievances and complaints of general nature arising from services provided by the telecom operators.
  • Look into complaints on nuisance calls and other inappropriate use of telecom facilities and services affecting the consumers.
  • Maintain a record of complaints and study ways to find solutions to minimize the impact on consumers.

3. POLICY & ORGANISATIONAL EXCELLENCE

3.1 Organisational Excellence & Cyber Security

Organisational Excellence

  • Prepare plans to implement the communication polices of the government from time to time.
  • In collaboration with other sections, facilitate and manage the action plans to implement the policy.
  • Carry out the monitoring of Quality procedures necessary to maintain TAM as a reputable, efficient organization as per the ISO standards.
  • Conduct the Internal Audit in consultation with QMC.
  • Facilitate external Audits with the ISO certified party.
  • Perform Management Audit of the organization from time to time.
  • Maintenance of TAM website and Intranet.
  • Design, compile and publish all the documents of the Authority including corporate reports, promotional materials etc.

Cyber Security

  • In collaboration with other relevant agencies, compile and maintain framework for the cyber security and protection of critical infrastructure.
  • In collaboration with relevant authorities and service providers, plan and implement measures to protect children in cyberspace.
  • Coordinate with regional and global alliances on the monitoring and combating cybercrime.
  • In collaboration with other relevant agencies, drive the works towards drafting and enacting laws and regulations on electronic transactions and cybercrime.

3.2 Information Systems

  • Assist all sections with computer related tasks.
  • Maintain and administer the local area network and integrated services.
  • Establish and maintain IT support systems including servers and application software.
  • Establish and maintain a backup and archive system.
  • Maintenance of a library containing telecommunication documents and journals.

3.3 Legal

  • Provide legal support in drafting subordinate regulations.
  • Coordinate with relevant authorities in drafting and passing the laws required for the communication industry, including cyber laws.
  • Look into legal aspects of matters arising across the organisation both internally and externally.
  • Represent CAM in meetings, negotiations and disputes where legal representation is required.

4. LICENSING & COMPETITION

4.1 Licensing & Enforcement

Licensing

  • License telecom service providers in line with the prevailing telecommunication policy and Maldives Telecommunications Regulation 2003.
  • License postal service providers in accordance with the Postal Services Law (5/2006)
  • Initiate and make arrangements for issuing, whenever the Authority deems appropriate, various categories of licences including carrier licences, service provider licences and other individual licences.
  • Maintain a register of all licensees, licences and conditions of licences.
  • Formulate benchmarks for and carryout the monitoring and evaluating the quality of service and the performance of the operators/service providers.

Enforcement

  • Monitor and ensure that operators/service providers fulfill their licence obligations.
  • Monitor for unauthorized provision of communication services and arrange to take necessary action as per the relevant regulation in the Telecom Regulation 2003.
  • Recommend and coordinate actions to increase awareness on minimizing unauthorized or illegal activities in the communications industry.

4.2 Competition Management

  • Analyse the telecommunications market and assess the feasibility of opening the segments of the market for competition.
  • Monitor and ensure fair completion among the service providers with due regard to the principles and practices enunciated in the Regulation.
  • Facilitate and manage interconnection issues among operators.
  • Regulate telecommunications tariffs.

4.3 Regulations and Universal Service

Regulations

  • Formulate and compile the subordinate regulations necessary to achieve the objects of the Telecom Regulation.
  • Carry out public consultations required to formulate the regulations.
  • Publish the regulations to ensure availability to the consumers.

Universal Service

  • Determine the universal service obligations of the licenced operators/service providers and revise these provisions from time to time.
  • Establish a system for licensees to make a reasonable monetary contribution to the cost of providing the universal service obligation.
  • Establish and manage the universal service fund for the purpose of holding the contributions.
  • Assist the CE in reviewing and reporting to the Minister before the end of each financial year on the operation of this fund, including the composition of the basic service.

5. STANDARDS & TECHNICAL REGULATION

5.1 Spectrum Management

  • Promote the efficient and competitive allocation and use of spectrum as a public resource.
  • Develop and publish a spectrum plan in respect of any part or all of the spectrum.
  • Prepare and publish frequency band plans, each relating to one or more frequency bands, and which may be of general application or limited as provided in the relevant plan (including being limited as to a specified area or period).
  • Update and maintain a register of:-
    • i. the spectrum plan and any frequency band plans;
      ii. spectrum assignments;
      iii. apparatus assignments;
      iv. class assignments; and
      v. any satellite orbital positions and parameters assigned
  • Monitoring the utilization and use of radio spectrum to ensure it is in harmony with the frequency plans specified by the Authority.
  • Monitor and action on the illegal use of radio frequencies.
  • Check installations for interference and radio transmission standards.
  • Create awareness among the consumers on the use of radio frequency equipment by specifying radiation limits that would prevent from causing harmful interference to telecommunication equipment and services.
  • Monitor the use of unauthorized use of spectrum and arrange to enforce the actions applicable under the regulations.

5.2 Numbering and Electronic Addressing

  • Plan, administrator, manage and enforce the numbering plan of telecommunications services and allocate the use of numbers and codes in an efficient and equitable manner.
  • Make rules for allocation, transfer, surrender, portability and charges of numbers applicable to service providers.
  • Monitor compliance of licensed service providers with the numbering plan and any directions given by the Authority in respect of the numbering plan.
  • Formulate rules and give directions in relation to electronic addressing of telecommunications services and related services, including the allocation and use of electronic addresses.
  • Publish the numbering plan in a precise and comprehensible manner in order that it can be referred by the industry and the public.
5.3 Standards and Industry Codes
  • Formulate technical standards and specifications for any telecommunications equipment generating, radio frequency energy that may cause interference to any telecommunications equipment or telecommunications services or that may be subject to interference from any telecommunications equipment or services.
  • Check and type approve radio-transmitting equipment.
  • Formulate national standards for radio and other telecommunication equipment to be used in the Maldives, consultation with the telecommunications industry.
  • Formulate national standards for telecom installations and check such installations for approval.


6. DEVELOPMENT & INTERNATIONAL COORDINATION

6.1 Planning and Development

  • Study and formulate strategic plans for the overall development of the telecommunications sector.
  • Evaluate new services available in other countries useful to the Maldives, and formulate policy and plans to implement such services.
  • Provide necessary guidance and support to the Government in planning and national development aspects in relation to the telecom sector.
  • Study existing and emerging technologies in the field of Telecom and ICT in relation to the practicality and implementation in Maldives.
  • Study global trends and keep abreast of the latest developments in the field of ICT.
  • Anticipate and recommend actions to the major changes in the technology in ICT market.
  • Establish and maintain a think tank to study and evaluate the potential of mobile applications and services that can be embraced in Maldives using mobile communication technology.
  • Actively promote and provide support to develop public services that could be offered through the mobile services.
  • Identify ways of implementing and financing the mobile based applications that are identified by the think tank.
6.2 Statistics & Industry Research
  • Develop the research capabilities of the Authority by way of exploiting the knowledgebase of industry standards and global trends in the telecommunications products and services and apply the analysis in the national telecommunications development. Specifically:
  • Collect statistics from all the telecom operators of Maldives on a regular basis.
  • Produce monthly, quarterly and annual and statistical reports and produce trend analysis on the various statistics.
  • Review national telecom tariffs in relation to peer groups and produce benchmarks that can be used for management and statistical purposes.
  • Conduct surveys as and when necessary on telecom related issues.

6.3 International Coordination

  • Represent the Maldives in the international and regional fora.
  • Coordinate and cooperate with such organisations in the effort to strengthen the global and regional activities to develop the telecommunication sector.
  • International relation will be mainly focused to the following organisations:
    • i. International Telecommunication Union (ITU)
    • ii. Asia Pacific Telecommunity (APT)
    • iii. South Asian Association for Regional Cooperation (SAARC) through its Technical Committee on Communications
    • iv. Intelsat
  • Cooperate with the telecom sectors of other countries.
  • Seek technical assistance and human resources development opportunities through the international, regional organisations and other relevant sources.
 
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